Shipping & Return

Shipping

We collaborate with DHL to facilitate the global delivery of orders. The shipping charges will be computed during the checkout process, subsequent to the input of your shipping address. These charges are determined by your geographical location and the volumetric weight of the items you have chosen. Upon finalizing your order, the aggregated amount covers both the shipping fee and the cumulative cost of the selected items.

We wish to provide clarity regarding our product pricing, which does not encompass any taxes or duties applicable beyond the borders of UAE. As the designated recipient, you assume responsibility for any import duties, customs fees, and local sales taxes that may be imposed by the destination country. Settling these charges is essential for the customs clearance of your shipment upon its arrival. Since we cannot offer guidance on the precise amount of these charges, we have deliberately omitted them from all invoices generated on our website.

Upon the shipment of your order, an email confirmation will be sent to you, encompassing comprehensive information about your order and an associated tracking number. Throughout the delivery process, we remain at your service, serving as your primary contact to address inquiries and provide assistance. Feel free to reach out to us anytime at info@onorithelabel.com for any support you may require.

RETURNS

Items can be returned within a span of 10 days commencing from the date of delivery, provided they remain in their original condition, unworn, accompanied by both the dust bag and tags. The returns can be done online through our website.

Exchange

At present, we do not offer exchange services. In the event that you receive a faulty item, please be assured that we take full responsibility for issuing a refund. For this to proceed you will need to send an email to info@onorithelabel.com