FAQs

Here at ONORI, we do our best to ensure your orders are accurate and complete. However, if you find an item you didn’t order in your package, please arrange for a return using the Order Details - Return Section.

Select “Wrong Item Received” when prompted for a reason for return.
We will ensure your shipping is covered. Please make sure your item is in the same condition as it was received with the original packaging.

You’ll have 10 days from when you’ve received your incorrect item to return it.

Should you need to place a new order, you will be issued a full refund.

While the team at ONORI do our best to ensure your orders are accurate and complete, should you be missing an item from your order, we are more than happy to help and rectify it.

Simply get in touch with our Customer Service team through our Contact Form.

Our team will investigate and get back to you within 2-3 working days before sending you your missing item.

Quality control is a vital priority for ONORI. If an item in your order is damaged, please return your product using the “Order Details - Return Section.”

When prompted for a reason for return, select “Damaged Item Received.”

After the damaged item has been received, you will be issued a full refund.

Should you wish to cancel your ONORI order, you are free to do so within 24 hours of order placement. Simply head to the “My Order” page on the ONORI website and choose “Cancel Order.”

To return your order, head to the {Order Details - My Orders} section on your logged in account on the ONORI website.

Choose the order you’d like to return and provide a reason.

You’ll then be sent a Return Label via the email address you used to sign up to ONORI. This label will need to be printed and the items you are returning should be placed in the original packaging. We will then arrange for collection through a trusted shipping company.

After the item has been received by ONORI and we have ensured it is in pristine condition, you will be issued your full refund.

After placing your order, you will receive an email from ONORI confirming that your order has been received. You will receive a further email once your order has been dispatched.

Unfortunately, ONORI does not allow changes to your order after it has been placed. However, you are free to cancel your order and start again, so long as you do so within 24 hours of placing your original order.

ONORI is proud to offer global shipping.

Shipping and delivery times may vary based on your location, busy periods and public holidays.

However, on average, delivery is within 2-7 days.

Shipping costs are subjective to your geographic location. After inputting your address and country, shipping costs are calculated at checkout.

After your order has been dispatched, you will receive a tracking link and tracking number through email. Click on this to track your order.

If you are in the UAE and have missed your delivery, please {get in touch} with us and we will rearrange your delivery at a convenient date and time.

If you are outside of the UAE, you are always welcome to {get in touch} with us to investigate your missed delivery, but it may be faster to contact DHL directly.

Unfortunately, ONORI currently only ships to one address per order. If you’d like to ship to various addresses, you’ll need to place an order per delivery location.

You can purchase ONORI products using any of the trusted payment methods below:

Visa, Mastercard, American Express, Amex, PayPal, Apple Pay and Tabby.

To order the most accurate size for you, we have included a Size Guide section in the descriptions of each product.

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We also post all of our latest updates on Instagram and TikTok.

For now, ONORI is exclusively online.